Most Marketing Agencies Generate Leads and Walk Away. We Don’t.
NPI is your implementation partner—accountable for the complete patient pipeline.
We run your marketing, answer your calls, schedule your patients, bring them back for recalls, and build your reputation. One partner. Full accountability.
The Implementation Gap
You’re Paying for Marketing. You’re Not Getting Patients.
Your marketing agency sends reports every month. Impressions up. Clicks up. “Leads generated.” The numbers look fine.
But your schedule has gaps. New patient flow feels inconsistent. Something isn’t connecting.
A patient searches “dentist near me” at 6:47 PM. Your practice shows up. Good reviews. Professional website. She calls.
Four rings. Five. Voicemail.
She doesn’t leave a message. She calls the next practice.
Your marketing agency will count that click. They’ll include her in next month’s “leads generated” number. But she never became a patient. And nobody’s accountable for that.
The Implementation Gap
Where leads go to die
- Marketing generates interest → calls go unanswered
- Patients schedule once → nobody brings them back
- Great care happens → nobody asks for reviews
- Money goes out → can’t trace it to patients
The Numbers Behind the Gap
You’re paying for a pipeline with holes. Different vendors for marketing, phones, scheduling, recalls, reviews. Nobody owns the whole thing.
of calls to dental practices go unanswered
of missed calls are appointment requests—people ready to book
average gap before lapsed patients return (if ever)
Each new patient represents $2,100-$22,000 in lifetime value. Your marketing might be working. Your pipeline isn’t.
Get Your Custom Growth PlanThe Solution
One Partner. Complete Pipeline. Full Accountability.
NPI is an implementation partner, not a marketing agency. We don’t just generate leads—we’re accountable for turning them into patients who come back.
What “Implementation Partner” Actually Means
We’re accountable for:
Not just any traffic—the right patients
Kate, 24/7, no voicemail black holes
Real-time booking, not callback requests
Recall campaigns that actually run
Review solicitation that actually happens
Dashboards showing patients, not vanity metrics
Traditional Agency vs. NPI
| Agency | NPI | |
| Attracts patients | Yes | Yes |
| Answers after-hours calls | No | Kate 24/7 |
| Books appointments | No | Real-time |
| Recalls patients | No | Automatic |
| Collects reviews | No | Automatic |
| Reports on patients | Clicks only | Scheduled patients |
The Complete Growth Engine
One partner accountable for every step of patient acquisition.
ATTRACT
Marketing that brings patients in
CONVERT
Calls answered, patients scheduled
RETAIN
Recalls + reviews on autopilot
MEASURE
See patients, not just clicks
Results-Driven Marketing
Paid ads, local SEO, AEO for AI search. over 35 years of dental expertise generating the right patients.
Kate AI Receptionist
Answers every call 24/7. Handles routine scheduling. Routes complex calls to your team.
Recall Campaigns
Systematic outreach that brings patients back. Your existing patients are your most valuable asset.
Review Solicitation
Automatic requests after appointments. Great care becomes visible reputation.
THE CONVERSION BREAKTHROUGH
Kate Answers Every Call. Your Pipeline Finally Works.
Kate answers calls to your practice 24 hours a day, 7 days a week. No more voicemail black holes at 6:47 PM.
What Kate Does Well
Routine scheduling, hours questions, appointment confirmations. Kate handles these so your team can focus on patients in the office.
What Kate Hands Off
Complex insurance questions, anxious patients, unusual requests—Kate routes these to your team appropriately.
What to Expect
Most callers have natural conversations. Some notice she’s AI. Complex situations get human attention. That’s the right division of labor.
Compete with Corporate Dental Without Becoming Corporate
The DSO down the street has 24/7 call centers, recall systems, and review programs. The Growth Engine gives you their capability without their overhead.
What DSOs Have
- ●Call centers answering 24/7
- ●Sophisticated recall systems
- ●Review programs at scale
- ●Data dashboards refined across locations
They win on systems. You compete on care and relationships.
What the Growth Engine Gives You
- ✓ Kate answers 24/7 like their call center
- ✓ Recalls run automatically like their systems
- ✓ Reviews build at scale like their programs
- ✓ Dashboards show what’s working like their analytics
Their infrastructure. Your independence. Your patient relationships.
What Changes When You Have an Implementation Partner
Week One
Kate’s first after-hours call comes on day two. 7:23 PM. A woman asking about new patient appointments. Kate books her for Monday at 10 AM.
Before: that call hits voicemail. She calls someone else. You never know she existed.
Week Three
Your dashboard shows new numbers: 14 after-hours calls answered, 9 online appointments, 47 recall outreaches, 31 review requests, 8 new reviews.
Your front desk notices the difference. Kate handles routine calls. They handle moments that need human judgment.
Month Two
The data tells you something useful: Google Ads drive phone calls. Facebook drives online bookings. You see which marketing actually produces scheduled patients.
Day 90
You’re not wondering if marketing works anymore. You can see it. The dashboard shows the complete picture: channels → patients → recalls → reviews.
“It’s been five years now and my practice is growing. I don’t have to call them and figure out what they’re doing all the time. I know the system’s working because I see the patients coming in.”
“You keep us on track by holding me and the team accountable to the data which results in improved numbers.”
Over 35 Years of Dental Marketing
We’ve been helping dental practices grow since 1989. Other companies are learning dentistry on your dime. We’ve spent over 35 years understanding what works.
What to Expect (and What Not To)
We’d rather set honest expectations than overpromise and disappoint.
Kate Will:
- ✓Answer every call, 24/7—no more voicemail black holes
- ✓Handle routine scheduling, hours questions, and common inquiries
- ✓Book appointments in real-time
- ✓Route complex situations to your team appropriately
Kate Won’t:
- ✕Handle every scenario perfectly—complex insurance questions still need humans
- ✕Replace your front desk—she handles volume so they can handle moments
- ✕Sound indistinguishable from humans in every call—most callers don’t notice, some do
Investment
Most practices we work with invest $4,000-8,000/month for the complete Growth Engine. Investment varies by practice size and services selected.
Month-to-month after initial 90-day implementation.
We earn your business by delivering results, not locking you in.
See Where Your Pipeline Is Leaking
We’ll show you exactly where patients are slipping through—and what closing those gaps could mean for your practice.
What You’ll Get:
- Written analysis of your current pipeline
- Recall gap assessment
- Specific recommendations—yours to keep whether you work with us or not