Turn Callers into Patients
Our dental marketing agency has been getting high-quality patients to call our client offices since 1990. We get the phone to ring.
But What Happens After That?
FACT: 19.6% of new patients calling your office in response to your marketing DON’T get to talk to someone.
YOU ARE WASTING YOUR MARKETING DOLLARS SIMPLY BY NOT ANSWERING THE PHONE!
When Do People Call the Most?
Do you have your phones covered on Fridays? During the weekday lunch hour? On the weekends? Be honest – probably not.
When do you think a busy working mom has time to call a dental office to make an appointment? Answer: Fridays, during the weekday lunch hour, and on the weekends! Precisely the times you are sending their calls to voice mail!
That’s a Problem. But It’s Only HALF the Problem!
What good does it do to get new patients to call your office if you can’t get them to make an appointment? And what good does it do to have prospective new patients call only to run into barrier after barrier when they do?
Let’s Say They DO Get Someone in Your Practice to Answer the Phone
How is that call handled? If it’s handled poorly (which happens another 20 to 25% of the time) you LOSE that patient.